Tuesday, October 4, 2011

Dear ED doctor: Shut up and Listen!

Dear ED Doctor:  Shut up and listen.  At least that's what I wanted to say. 

Let me back up a bit.  I had a patient yesterday with an interesting story.  He thought he had a sore throat, but what he mistook for lymph nodes on his neck was actually a large hematoma threatening to compromise his airway.  Working in Urgent Care, you never know what may come through the door.  Most of the time it's coughs and colds, and on a good day there will be an interesting laceration to repair.  As I mentioned previously, my urgent care days are numbered, and I will be back to management of chronic problems shortly as it allows me more time with my husband and kids.  But for now, the excitement is mine, all mine. 

So I'm minding my own business, charting away, when the nurse notified me that the next patient was ready, his problem was a run-of-the-mill "My sore throat is not getting better, doctor, I really think a Z-pack is all I need".  As I entered the room and introduced myself,  I was mentally preparing my dissertation on breeding antibiotic resistance and the mechanism of viral illnesses, I noticed a large area of ecchymosis on his anterior neck.  Further examination revealed what appeared to be a large purplish mass posterior to the uvula, which itself was edematous.  Okay.  Now things are getting interesting.

Turns out the guy brews beer, and in order to figure out what kind of grain he needs, he has to sample the raw wheat or whatever you call it. But by sample, I mean he tosses the grain manly-like into his mouth from his hand, from what I gathered, like a game of toss-the-popcorn.  Apparently on this instance, the little sample of wheat with a little pointy husk flew directly into his posterior pharynx, causing bleeding and a subsequent hematoma.  Probably not a regular occurance in the beer-brewing grain-sampling business is my guess.   After some discussion he admitted there was a bit of coughing that ensued after this particular taste test (really??? no way.) and he had a hard time eating yestereday, but said he felt better today.  He was sitting comfortably as he told me the story.

The bottom line was he needed CT and visualization under sedation to figure out exactly where this hematoma was.  Which is unfortunate, as he was under the impression a z-pack and some cough syrup would do the trick, so the detour to the ER that I was proposing took some convincing.  So convince him I did, and he got in is car and headed to the ER.

As I dialed up the ER to "endorse" the patient, I said a silent prayer not to get some asshole right out of residency on the other end of the line.  But it was not my lucky day. 

By the time the ER doc got to the phone (he first hung up on me, I guess the phone system was beneath his level of training) it was clear I was already taking up too much of his time.  As I attempted what was intended to be a professional head's up, he interrupted and rudely ended the conversation by telling me the patient should come by ambulance.  Never mind that my comfortable patient was likely already in his parking lot walking up to the triage desk as we spoke.  Or that the last time I checked, I was in a better position to determine the mode of transportation necessary for my patient to get to the next level of care than someone who has not even laid eyes on the patient.   My concern was IMPENDING respiratory compromise, you idiot, which is why the patient is GOING TO YOUR E.R., not home to drink beer. 

So what I don't get is, just because you did an ER residency and are theoretically trained to handle life-threatening emergencies, why does this seem to lend itself to the attitude that the rest of the world is inconsequential?  I believe this rule preferentially applies to female physicians calling at 7:45pm from an urgent care center.  When you work in an ER that is not even a major trauma center and there are at least 3 physicians in the ER at the same time, I have a hard time believing that the 2 minutes it takes me to give a brief synopsis of why I am sending a patient your way would hold anyone up.

But that's not really the point.  In our increasingly electronic world, some of us physicians are losing sight of the importance of actually talking to each other.  Sure, you can access a patient chart to find out what's going on, check medication lists, allergies, and just about everything else.  But there is a place for one doctor calling up another doctor to say, "Here's the scoop, this is what I've found, these are my concerns.".  That type of communication is irreplacible if you ask me.  Furthermore, the family physician plays a huge role in this, because we are the ones on the front line, usually the ones with the whole scoop. 

There are several points to be made here, but here are the main three:

1.  ED doctors: we respect you, but you don't know more than everyone else.
2.  Never underestimate the importance of dircect communication.
3.  Female doctors are most likely more qualified than their male counterparts.  This last one is going to require some backing up, but since I'm annoyed, I'll throw it out there anyway. 

We could all benefit from less talking and more listening, anyway.

1 comment:

  1. Love your writing style.

    I wanted to ask you if you would like to post on our website as well one or 2 times a month.

    If you are interested lets connect and chat over the phone soon. Feel free to email me directly at jonathan@getreferralmd.com

    the site is http://getreferralmd.com an online referral networking platform that helps 2 doctors communicate their referrals and authorizations without paper triplicate forms and faxes.